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Frequently asked questions

Find answers about buying Smart MindMap, creating diagrams, local AI and sharing your work.

Smart MindMap is a Windows desktop app for creating mind maps, flowcharts, UML diagrams, ER diagrams, org charts, fishbone diagrams, network diagrams, and other structured visual diagrams.

No. Smart MindMap is sold as a one-time purchase with free updates.

Install Smart MindMap from Microsoft Store. Updates are delivered through Microsoft Store.

You can install Smart MindMap on other Windows PCs using the same Microsoft Store account, subject to Microsoft Store terms.

Purchases and refund requests are handled by Microsoft Store under Microsoft’s applicable policies. Eligibility can depend on the purchase and region. Read Microsoft’s refund guidance for apps and games.

Built-in Local AI lets Smart MindMap generate diagrams using a local model that runs on your computer. It is the easiest AI option because you do not need to install external AI software or enter an API key.

You need internet only for the initial model download. After that, local generation can run on your PC.

Open AI Studio → Settings → Built-in → Manage Models to see the curated GGUF catalog. Start with the model marked Recommended.

  • Qwen3 4B Instruct 2507 (Q4_K_M) — Recommended.
  • Qwen3.5 4B (Q4_K_M) — Advanced / Experimental.
  • Gemma 4 (4B, Q4_K_M) — Advanced / Compatibility.
  • Gemma 4 (2B, Q8_0) — Legacy / Draft.
  • Gemma 4 (4B, Q8_0) — Advanced / Heavy / Slow.

Models are downloaded separately. A lower parameter count does not necessarily mean a better choice for this app; the Recommended label is the best starting point. See the local AI requirements.

Yes. If you already use local AI tools, you can import a GGUF model file that matches the built-in catalog.

Requirements depend on the model, available memory and diagram size. The recommended Qwen3 model lists 8 GB RAM in the app catalog; 16 GB or more provides more headroom for local AI alongside other applications.

Start in Standard mode. Low Memory mode is available for older computers and 8 GB laptops. A supported GPU can speed up generation, but a dedicated GPU is not required. CPU-only generation may be slow, so start with Auto or small diagrams.

These recommendations concern optional local AI, not the minimum requirements of the diagram editor. See system requirements.

Yes, but it can be slower. CPU-only generation is supported, but larger diagrams and larger local models take longer.

Yes. You can remove downloaded models from the app and free disk space when you no longer need them.

Yes. Smart MindMap supports Built-in Local AI, OpenAI (BYOK), Ollama, LM Studio, and Manual Clipboard mode.

Choose OpenAI if you prefer cloud-based generation using your own API key. Results, speed and cost depend on the selected model and request. API usage is billed separately by OpenAI; a ChatGPT subscription does not include API usage. Read about ChatGPT and API billing. For data handling, see the app privacy policy.

Use them if you already manage local AI models yourself and want full control over the runtime and model selection.

Manual Clipboard mode helps you use Smart MindMap with external AI tools manually. Smart MindMap prepares prompts and reads pasted responses, but you stay in control of what is copied and where it is sent.

You can create mind maps, concept maps, flowcharts, swimlane diagrams, UML class and sequence diagrams, ER diagrams, org charts, fishbone diagrams, network diagrams, Venn diagrams, SDL diagrams, and more.

Yes. You can start from a blank canvas, templates, reusable stencils, or custom shapes.

Yes. Smart MindMap includes Presentation Builder and Pitch Mode for turning diagrams into slide-based presentations.

Smart MindMap supports export to PowerPoint (PPTX), PDF, SVG, PNG, JPG, BMP, and GIF.

The local runtime may need to load the model into memory before generation starts. After that, repeated requests on the same model are usually faster.

Performance depends on available RAM, GPU acceleration, model size, context size, and what else is using your system resources.

Start with the model marked Recommended in Manage Models. Use Auto or a small diagram, close memory-heavy applications, and try Standard mode first. Low Memory mode can help on older computers and 8 GB laptops.

CPU-only generation can be slow. Check the GPU and memory information on the Built-in tab; a supported GPU and up-to-date drivers may improve performance. Advanced and Heavy models can take much longer. See local AI requirements or contact support with your model and hardware details.

Core editing runs locally. Built-in Local AI runs locally after model download. If you choose OpenAI or another configured endpoint, relevant prompt and diagram context are sent to that provider.

Use the Support form or email support@definedbytes.com. Include your app version and a short description of the issue.

Need more help?

Watch a tutorial or contact support with the details of your question.

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